Privacy Policy

Information We Collect

Account Information

When you create an account, we may collect:

• Name
• Email address
• Username
• Subscription information
• Customer support communications

Payment Information

Payments are processed through third-party payment providers. We do not store complete credit card numbers or payment card information on our servers.

Conversation Data

When you use Ask Dan, we collect and store:

• Questions and prompts you submit
• Responses generated by Ask Dan
• Feedback you provide
• Conversation history
• Usage activity within the platform

Technical Information

We may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Access times and dates
• Usage analytics and performance data

How We Use Information

We use collected information to:

• Provide and maintain Ask Dan
• Authenticate users and manage accounts
• Process subscriptions and payments
• Respond to customer support requests
• Improve educational content and product performance
• Analyze usage patterns and feature adoption
• Detect, investigate, and prevent fraud or misuse
• Comply with legal obligations
• Protect the security and integrity of the platform

AI Processing

Ask Dan uses artificial intelligence technologies to generate educational responses.

AI processing services provided by OpenAI may receive de-identified or obfuscated prompts and responses necessary to generate Ask Dan's educational content.

Ask Dan is an educational product and should not be relied upon as a substitute for professional medical judgment, local protocols, or formal EMS training.

Human Review

Authorized members of the Limmer Education team and Ask Dan development team may review user conversations to provide technical support, investigate reported issues, monitor system performance, improve educational quality, and maintain platform safety.

Access to conversation data is restricted to authorized personnel with a legitimate business need and is protected through authentication and access-control measures.

AI Training and Improvement

Ask Dan is continually evaluated and improved to enhance educational quality, safety, and performance.

At this time, user conversation data is not systematically used to train Ask Dan.

If conversation data is used in the future for training, testing, evaluation, or model improvement, Limmer Education will take reasonable measures to remove or obscure personally identifiable information before such use.

De-identified and aggregated data may be used to evaluate system performance, improve educational content, and develop future product features.

Do Not Submit Sensitive Information

Ask Dan is an educational tool.

Users should not submit:

• Patient-identifying information
• Protected health information (PHI)
• Medical records
• Social Security numbers
• Financial account information
• Passwords
• Government identification numbers
• Any information that is confidential, proprietary, or legally protected

No Patient Information

Users must not enter patient names, dates of birth, addresses, medical record numbers, photographs, or other information that could identify a patient.

Ask Dan is not designed to receive, store, or process protected health information (PHI) and should not be used for patient care documentation, patient communication, or clinical decision-making.

Data Retention

Conversation history and account data are retained unless deleted by the user or removed as part of an account deletion request.

At this time, conversations are not automatically deleted.

We may retain information for as long as reasonably necessary to:

• Provide and improve the service
• Maintain account records
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Account Deletion

Users may request deletion of their Ask Dan account by contacting Limmer Education at [email protected].

When an account is deleted, the associated conversation history will also be deleted as part of the account deletion process.

Certain limited system records may be retained to document that an account previously existed. These records do not contain the user's conversation history and are maintained solely for administrative and operational purposes.

Sharing Information

We do not sell personal information.

We may share information with the following categories of third parties:

Service Providers

Companies that help us operate Ask Dan, including:

• Hosting providers
• Payment processors
• Analytics providers
• Customer support providers
• AI technology providers

Legal Requirements

We may disclose information when required to:

• Comply with applicable law
• Respond to legal process
• Protect our rights and property
• Protect user safety
• Prevent fraud, abuse, or security threats

Business Transfers

If Limmer Education is involved in a merger, acquisition, financing, reorganization, or sale of assets, user information may be transferred as part of that transaction.

Data Hosting and Processing

Ask Dan systems and user data are hosted in the United States.

Production systems and backups are currently maintained within AWS infrastructure located in Northern Virginia.

By using Ask Dan, you acknowledge that your information may be stored and processed in the United States.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect user information.

Security measures include:

• Encryption of data in transit using HTTPS/TLS
• Encryption of stored data
• Restricted administrative access
• Authentication-based access controls
• Infrastructure security controls provided through Amazon Web Services (AWS)

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Ask Dan is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

Your Rights

Depending on your location, applicable law may provide certain rights regarding your personal information, including:

• Access to personal information
• Correction of inaccurate information
• Deletion of personal information
• Data portability
• Objection to certain processing activities

Requests may be submitted using the contact information below.

Third-Party Services

Certain third-party service providers support the operation of Ask Dan, including OpenAI and Amazon Web Services.

We are not responsible for the privacy practices, content, or policies of third-party websites or services that users may access independently.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised "Last Updated" date. Continued use of Ask Dan after changes become effective constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy, please contact:

Limmer Education, LLC

[email protected]

https://www.limmereducation.com